Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants survive shipping?
We use custom-engineered, eco-friendly packaging that secures the plant and its pot in place, ensuring it remains upright and protected from temperature fluctuations during transit.
What is your policy if a plant arrives damaged?
We offer a 30-day 'Arrive Alive' guarantee. If your plant is damaged or unhealthy upon arrival, simply send us a photo within 30 days and we will send a replacement free of charge.
Do the plants come with pots?
All our plants are shipped in standard nursery pots. However, you can choose to add one of our signature ceramic or terracotta decorative planters to your order at checkout.
How long does delivery take?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-5 business days depending on your location, as we use expedited services to minimize time in the box.
Do you provide care instructions for each plant?
Yes! Every order includes a digital care guide tailored to your specific plant species, covering light requirements, watering schedules, and humidity tips.
Can I change or cancel my order?
Since we deal with live goods, we process orders quickly. You can change or cancel your order within 12 hours of placement by contacting our support team.